Welcome to the LYYNX Support Center!
Through this portal, you can contact us by creating an account and then submitting a ticket.
Additionally, we offer a knowledge base for our customers, containing a wide range of information on technical issues, troubleshooting, and more.
Additionally, we offer a knowledge base for our customers, containing a wide range of information on technical issues, troubleshooting, and more.
If you have any questions about our portal, you can visit our FAQ section, where we answer the most common questions (e.g., account creation, ticket submission, etc.).
Your LYYNX Support Team.
Recent Articles
Which notifications will I receive?
Our system informs you about important updates to your support requests so that you are always up to date. Below you will find the most important notifications you can receive and what they mean: Ticket Creation: You will receive this notification ...How do I change my password?
Please follow the steps below to change your password. 1. Click on your profile picture in the top right corner of the portal. 2. Now select “Change Password”. 3. Enter your old and the new password. To save it, click on “Update”What types of tickets are available?
Under “My Area” you will find an overview of different ticket types. This article explains all the terms. My Tickets: Shows all tickets assigned to you, regardless of their status. My Open Tickets: Displays tickets assigned to you that are not yet ...How do I create a support request (ticket)?
To send a request (ticket) to our support team, please follow the steps below: 1. Click on the “+” symbol in the top center area of the portal. 2. Now click on “Submit a ticket”. 3. Please fill out the form. You can also attach files up to 40 MB in ...How do I view my ticket status?
You will receive automatic email notifications whenever one of your tickets is answered / further information is added. However, you can also open your ticket status manually via your support profile. To do so, please follow the steps below: 1. ...
Create a ticket
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