How do I create a new account?
To create a new account in the LYYNX Support Center, please follow the steps below:
1. Select the “Sign Up” field in the upper right area.
2. Next, please fill out the form.
3. After you have entered your details, please click on “Register” at the bottom of the form.
4. Our team will now receive your registration request and will process it as quickly as possible.
5. As soon as we have processed your registration request, you will receive an invitation email with which you can join our portal.
6. Create a password for your account after receiving the invitation email.
Done. Your account has now been created and you can create tickets, check their status and view additional articles in our knowledge base.
You can also voluntarily enter additional contact information (e.g. telephone number).
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How do I delete my account?
To delete your account, please follow the steps below: 1. Click on your profile photo in the upper right area. 2. Select “View Profile” 3. Scroll down to the bottom. There you will see the “Delete Profile” box.
How do I create a support request (ticket)?
To send a request (ticket) to our support team, please follow the steps below: 1. Click on the “+” symbol in the top center area of the portal. 2. Now click on “Submit a ticket”. 3. Please fill out the form. You can also attach files up to 40 MB in ...
Which notifications will I receive?
Our system informs you about important updates to your support requests so that you are always up to date. Below you will find the most important notifications you can receive and what they mean: Ticket Creation: You will receive this notification ...
How do I change my password?
Please follow the steps below to change your password. 1. Click on your profile picture in the top right corner of the portal. 2. Now select “Change Password”. 3. Enter your old and the new password. To save it, click on “Update”