FAQ - LYYNX SUPPORT
Which notifications will I receive?
Our system informs you about important updates to your support requests so that you are always up to date. Below you will find the most important notifications you can receive and what they mean: Ticket Creation: You will receive this notification ...
How do I change my password?
Please follow the steps below to change your password. 1. Click on your profile picture in the top right corner of the portal. 2. Now select “Change Password”. 3. Enter your old and the new password. To save it, click on “Update”
What types of tickets are available?
Under “My Area” you will find an overview of different ticket types. This article explains all the terms. My Tickets: Shows all tickets assigned to you, regardless of their status. My Open Tickets: Displays tickets assigned to you that are not yet ...
How do I create a support request (ticket)?
To send a request (ticket) to our support team, please follow the steps below: 1. Click on the “+” symbol in the top center area of the portal. 2. Now click on “Submit a ticket”. 3. Please fill out the form. You can also attach files up to 40 MB in ...
How do I view my ticket status?
You will receive automatic email notifications whenever one of your tickets is answered / further information is added. However, you can also open your ticket status manually via your support profile. To do so, please follow the steps below: 1. ...
How do I delete my account?
To delete your account, please follow the steps below: 1. Click on your profile photo in the upper right area. 2. Select “View Profile” 3. Scroll down to the bottom. There you will see the “Delete Profile” box.
How do I create a new account?
To create a new account in the LYYNX Support Center, please follow the steps below: 1. Select the “Sign Up” field in the upper right area. 2. Next, please fill out the form. 3. After you have entered your details, please click on “Register” at the ...